The Windows Installer Service initially creates this key automatically when the product is properly installed, but it may also update when the product is patched. For the Acrobat family of products, the GUID indicates the following. Keep track of latest updates of all Adobe Products. How to stop Adobe Updater (Acrobat XI Pro, Version 11.0.0) Open Adobe Acrobat Edit–Preferences–(Categories:)Updater–Do not download or install updates automatically–OK (Saves changed Preferences) Close Adobe Acrobat.
Note: atibtmon.exe is an Adobe Acrobat Update Service. Method 1: Check if the issue resolves in Safe Mode with Networking. Refer this article to boot to safe mode. Product: PRODUCTNAME - Error 1923. Service 'PRODUCTNAME Service' (PRODUCTNAME Service) could not be installed. Verify that you have sufficient privileges to install system services. It is not a question of priviledges as far as I can tell, user is admin, same error under W2k and WXP and W2003 Server.
Identifying versions by GUID¶
In enterprise settings, administrators often need to know application what’s already installed prior to deploying or updating new applications. Certainly information such as product version and license type will be part of many update and patch workflows. Adobe provides this data as part of the application’s preferences; for example, in the registry on Windows and in similar locations on other platforms.
This document provides the product identifier information. The methodology for gathering this information via scripted registry queries, server-based client management software, and other 3rd party methods is outside the scope of this document.
The following methodologies are possible:
- Acrobat 10.0 and later products: Use the GUID or MSI APIs.
- Acrobat 9.x and earlier: Use both the GUID and VersionMin/VersionMax
- Adobe Reader 9.x and earlier: Use the GUID.
Decoding a GUID¶
Administrators can determine what’s already deployed by using asset management tools or scripts to query for the product’s GUID. The Windows Installer Service initially creates this key automatically when the product is properly installed, but it may also update when the product is patched.
For the Acrobat family of products, the GUID indicates the following:
- Product family: Acrobat.
- Version: For example, version 9.
- Language: For example, English versus English/French/German.
- Additional languages: Other languages included in the package.
- Product type: Adobe Reader, Standard, Professional, 3D, etc.
- License type: Whether the retail or license product is installed.
- Major version: For example, 8 or 9. For releases every one to two years.
- Minor version: For example .1 or .2. Typically for quarterly releases.
- Minor-minor version: For example .1. Typically for patches.
During installation, the product GUID is created as a Value/Data pair in the registry. Each GUID section represents information using a combination of hexadecimal and telephone keypad indicators. Each release and language group receives a unique product code. In the InstallShield project, this code is specified in the Product Configuration panel for the release type. Installers update the GUID though patches do not. Patches (.msp files) target the originating GUID for patch transformation, and thus do not change the GUID.
Note that the value’s actual name is always ENU_GUID even when other languages are also present (for example, FRA, DEU, ESP). As shown in , the GUID for Reader indicates the major, minor, and minor-minor version. However, for 9.x versions of Acrobat and earlier, the GUID does not identify the minor-minor version.
Note
The only time the GUID is updated is when the product is installed with a new MSI installer. The GUID is not updated for patches that don’t use an MSI installer. Thus, VersionMin should also be checked when trying to verify the product version.
GUID construction
The basic formula for constructing and decoding the GUID is as follows:
- Acrobat: Example: AC76BA86-1033-F400-7760-100000000002
- Reader: Example: AC76BA86-7AD7-1033-7B44-A70500000002
GUID deconstruction
Using the formula above, the example below translates to: Acrobat 9.0 Professional, English/French/German, volume license.
| ID | Description |
|---|---|
| product family | Identifies an Acrobat product. The first section of the product code spells “Acrobat” using a combination of hexadecimal and telephone keypad indicators. For example:
|
| Reader ID | Reader only: 7AD7 |
| language code | This second section of the product code contains the four-letter default language code (as defined by Microsoft and used by legacy InstallShield and MSI installers). For Microsoft details, see http://msdn.microsoft.com/en-us/goglobal/bb964664.aspx. |
| additional languages | A hexadecimal representation of extra languages (ex. “DF60” DFN Danish Finnish Norwegian). Use the first letter of the language’s country code if it is between A-F. (D = Danish); Otherwise, use a telephone keypad indicator to represent the language. (ex. 6 = Norwegian). For example:
|
| product type | The product using hexadecimal and telephone keypad indicators as follows:
|
| license type | Acrobat only: The first digit in the last number series indicates volume or retail use. For example, in 100000000002, the leading1 indicates volume licensing. 0 indicates retail licensing. This series is always preceded by an “A” for Reader. |
| Acrobat 11.x and earlier | In the last number series, the last digit indicates the major version as follows:
|
| Reader 11.x and earlier | The last number series is always preceded by an A and the actual Major.MajorMinor version number. The last digit indicates the minor version. Thus, the formula is: {A}+{Major #}+{MajorMinor # if any}+{zeros}+{MinorMinor version if any}. For example:
|
GUID registry location
The GUID is written to a variety of locations. However, Adobe recommends you use the following:
- 32 bit Windows:
HKEY_LOCAL_MACHINESOFTWAREAdobe{application}{version}Installer - 64 bit Windows:
HKEY_LOCAL_MACHINESOFTWAREWow6432NodeAdobe{application}{version}Installer
GUID installer package location
Administrators interested in dissecting installer packages prior to deployment can find the GUID in the installer msi package. To find the GUID in an installer, go to Property > ProductCode, and look in the Value column.
Note
Adobe Acrobat Update Service Download
The only time the GUID is updated is when the product is installed with a new MSI installer. The GUID is not updated for patches that don’t use an MSI installer. Thus, VersionMin should also be checked when trying to verify the product version.
Installer MSI: GUID
| Product | GUID |
|---|---|
| Acrobat 11.0 (each installer supports all languages) | AC76BA86-1033-FFFF-7760-000000000006 |
| Reader 10.0.0 en_US | AC76BA86-7AD7-1033-7B44-AA0000000001 |
| Reader 10.0.0 MUI | AC76BA86-7AD7-FFFF-7B44-AA0000000001 |
| Reader 10.1.0 en_US | AC76BA86-7AD7-1033-7B44-AA1000000001 |
| Acrobat 10.1 | AC76BA86-1033-F400-7760-000000000005 |
| Acrobat Std 10.0.0 en_US | AC76BA86-1033-0000-BA7E-000000000005 |
| Acrobat Pro 10.0.0 en_US | AC76BA86-1033-0000-7760-000000000005 |
| Adobe Reader 9.2 | AC76BA86-7AD7-1033-7B44-A70500000002 |
| Acrobat Professional 8.0 | AC76BA86-1033-0000-7760-000000000003 |
| Acrobat Standard 8.0 | AC76BA86-1033-0000-BA7E-000000000003 |
| Reader 8.0 | AC76BA86-7AD7-1033-7B44-A80000000002 |
| Acrobat Professional 7.0 retail edition | AC76BA86-1033-0000-7760-000000000002 |
| Acrobat Professional 7.0 volume license edition | AC76BA86-1033-0000-7760-100000000002 |
| Acrobat Standard 7.0 retail | AC76BA86-1033-0000-BA7E-000000000002 |
| Acrobat Standard 7.0 volume license edition | AC76BA86-1033-0000-BA7E-100000000002 |
| Acrobat 3D retail | AC76BA86-1033-F400-7760–000003D0002 |
| Acrobat 3D volume license edition | AC76BA86-1033-F400-7760-1000003D0002 |
| Reader 7.0 | AC76BA86-7AD7-1033-7B44-A70000000000 |
| Reader 7.0.5 | AC76BA86-7AD7-1033-7B44-A70500000002 |
| Acrobat 7.0.1 and Reader 7.0.1 Update | AC76BA86-0000-7EC8-7489-000000000702 |
| Acrobat 7.0.2 and Reader 7.0.2 Update | AC76BA86-0000-7EC8-7489-000000000703 |
| Acrobat 7.0.3 and Reader 7.0.3 Update | AC76BA86-0000-7EC8-7489-000000000704 |
| Acrobat 7.0.5 and Reader 7.0.5 Update | Use the product ID 7.0 listed above |
| Adobe Acrobat 7.0.7 and Reader 7.0.7 update | AC76BA86-1033-F400-7760-100000000002 |
| Adobe Acrobat 7.0.8 and Reader 7.0.8 update | AC76BA86-1033-0000-7760-100000000002 |
Customer Service Adobe Acrobat Pro
VersionMax-VersionMin (9.x and earlier)¶
Error 1923 Service Adobe Acrobat Update Service Download
This method is deprecated and is not used for X products.
The installer creates keys during installation which identifies the product version. Administrators can use those keys to automatically query which version of the application is installed and therefore ensure patch status.
- VersionMax: Identifies the major version and any major dot release. For example, 9.3 would be 90003. Thus, VersionMax is a 4 digit representation of major version (first number before the dot) with an appended integer value indicating the major dot release, if any.
- VersionMin: Identifies the minor dot release which is appended to VersionMax, if any. For example, 9.3.0 would be 0 and 9.3.1 would be 1). Thus, VersionMin is the integer value of the number after the second dot.
Note
VersionMin must be used in conjunction with the GUID to identify the minor-minor version of Acrobat.
Adobe Acrobat Update Service Uninstall
VersionMax-Min location
These preferences reside in the following locations:
- 32 bit Windows:
HKEY_LOCAL_MACHINESOFTWAREAdobe{application}{version}Installer - 64 bit Windows:
HKEY_LOCAL_MACHINESOFTWAREWow6432NodeAdobe{application}{version}Installer
MSI API¶
For 10.0 and later product versions, you can use the MSI API to determine the product version. To use the MSI API, use the MsiEnumRelatedProducts() and MsiGetProductInfo(). For more information about these APIs, see http://msdn.microsoft.com/en-us/library/aa370130(VS.85).aspx.
Product version via MSI API